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Who is Quatrro

We are experienced.
Quatrro Legal Solutions is the US subsidiary of Quatrro BPO, an Indian company, whose senior management started the Business Process Outsourcing (BPO) industry over 20 years ago for American Express and General Electric. Since 1992, the Quatrro BPO management team has migrated over 600 processes to offshore locations for many Fortune 50 companies, including Citibank, Bank of America, Microsoft, AOL and Delta Airlines. [Learn more]

Based on this experience, Quatrro has demonstrated its capability to undertake a wide range of new services and perform them with quality and timeliness out of offshore locations for its US and European clients.

   

You can rely on us.
In 1 ½ years, Quatrro BPO has grown to over 1500 employees with 1100 workstations and dedicated training facilities. The parent company is headquartered in a newly constructed, 8-story building it owns in Gurgaon [New Delhi], India. We have state of the art security and a scalable infrastructure to meet the expanding needs of our clients. [Learn more]

Quatrro is well capitalized, with over $250MM in financing from private investors, as well as funding from current operations. Quatrro is a company with staying power for the challenges ahead - not a company that might disappear overnight.

Besides its headquarters in Gurgaon, Quatrro has operations in Chennai (India), Colombo (Sri Lanka), Singapore, Shanghai (China) and several locations in the US.

Our businesses are high value and enhance each other.
Quatrro's business model is to have high value operations led by senior level executives from the relevant industry. Besides legal services, other Quatrro businesses include Mortgage Services (led by the former head of Bank of America Consumer Services), Risk Management (led by the former Director of Risk Management for Citicorp), Finance & Accounting (led by the former head of KPMG India), and Q Resolve, branded remote computer technical support (led by a former Accenture partner).

Our motto is your assurance - RUN BY LAWYERS, FOR LAWYERS.sm
The company is managed by 3 senior level US lawyers, who were former partners in major national law firms and General Counsel or Senior Counsel with Fortune 50 companies and government agencies. Each of these lawyers individually has over 30+ years of experience, with specialties in Corporate Mergers & Acquisitions, litigation and intellectual property. These are professionals who have first hand knowledge of the pressures and problems facing companies and law firms. They were successful lawyers first, and now they are leading the changes in the way lawyers do business. [Learn more]

We offer services in four strategic areas.
Quatrro is focused on bringing the economic and strategic advantages of Legal Process Outsourcing (LPO) to companies and law firms that operate in the global marketplace in the following areas:

Our approach to QUALITY is world class.
Quatrro's Quality Team has spearheaded the quality movement within the BPO industry in India. The team is headed by Quatrro's Executive Vice President of Quality, a Six Sigma Master Black Belt. Quality improvements are driven by Quatrro's strict application of Six Sigma, Lean and Kaizen quality management and improvement methodologies applied in both the processes Quatrro manages on behalf of its clients as well as in its own internal processes.

No work will go to a client that has not been previously reviewed by one of our US licensed attorneys and prepared by a fully trained, licensed Indian attorney. We will use strict process controls to ensure on time delivery and the highest level of quality to meet our customers' needs. [Learn more]

We take SECURITY and CONFIDENTIALITY seriously.
Security and confidentiality are key measures of Quatrro's service capability. The company has state of the art telecommunications, secure infrastructure, six sigma quality certification and global delivery capacity to meet the most demanding needs of global organizations, including having passed the security requirements of a major national bank with more than $180 billion in assets.

The Indian operations of Quatrro Legal Solutions in Gurgaon, India, have achieved ISO 27001 certification. This is an international standard that deals with information security and data protection. The Company have also been independently audited and found compliant with the United Kingdom's Data Protection Act 1998, which deals with security requirements that must be applied to protect personal data. [Learn more]

In light of Quatrro's history of managing financial data for large banks and corporations, we are very sensitive to the issues of data security and client confidentiality, regardless of the actual content of that data. Quatrro treats client data with careful regard for the client's confidentiality needs and concerns. The company has implemented comprehensive security measures to ensure that client data is not accessed by unauthorized personnel, and that data which is accessed is only utilized to the extent permitted by the scope of our undertaking with the client. [Learn more]

 
 
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