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Frequently Asked Questions (FAQs)

  1. WHY SHOULD I OUTSOURCE LEGAL WORK? WE HAVE NEVER DONE THIS BEFORE?
  2. WHAT TYPES OF WORK ARE BEST OUTSOURCED?
  3. WHY SHOULD QUATRRO BE MY FIRST CHOICE WHEN I NEED OUTSOURCING WORK DONE?
  4. WHO WILL BE DOING MY WORK? HOW DO I KNOW THE WORK WILL MEET US STANDARDS AND WILL BE DELIVERED ON TIME?
  5. WHY SHOULD MY WORK BE OUTSOURCED TO INDIA?
  6. HOW DO I KNOW MY DATA WILL BE SECURE AT QUATRRO, KEPT CONFIDENTIAL AND NOT BE LOST DUE TO ELECTRICAL BROWNOUTS?
  7. WILL QUATRRO COMPETE WITH MY LAW FIRM FOR CLIENTS?
  8. IS IT ETHICAL TO OUTSOURCE LEGAL WORK? DOES IT CONSTITUTE THE UNATHORIZED PRACTICE OF LAW?
  9. WILL MY MALPRACTICE INSURANCE COVER OUTSOURCED WORK FROM INDIA?
  10. DOES ATTORNEY-CLIENT PRIVILEGE COVER COMMUNICATIONS BETWEEN QUATRRO AND LAWYERS IN LAW FIRMS OR CORPORATE LAW DEPARTMENTS?


    11. GENERAL INFORMATION
  11. WHAT DOES LEGAL PROCESS OUTSOURCING MEAN, AND HOW DOES IT RELATE TO BUSINESS PROCESS OUTSOURCING (BPO)?
  12. DO THE US MEMBERS OF YOUR US LEGAL TEAM HAVE EXPERIENCE WITH LITIGATION?
  13. WHAT IS THE EXPERIENCE AND BACKGROUND OF THE QUATRRO LEGAL SOLUTIONS MANAGEMENT TEAM IN INDIA?
  14. WHAT KIND OF INTELLECTUAL PROPERTY EXPERIENCE DO MEMBERS OF YOUR MANAGEMENT TEAM IN THE US AND INDIA OFFER TO CLIENTS?
  15. WHAT OTHER INTELLECTUAL PROPERTY EXPERIENCE AND EXPERTISE DO YOU OFFER TO CLIENTS?
  16. WHAT PROCEDURES, OPERATIONS, AND FEATURES DOES QUATRRO HAVE IN PLACE TO PROTECT CLIENT CONFIDENTIALITY?
  17. WHAT KIND OF TRAINING IS GIVEN TO INDIAN LAWYERS AND PARALEGALS ABOUT CONFIDENTIALITY ISSUES?
  18. WHAT OTHER KINDS OF TRAINING DO YOUR PERSONNEL RECEIVE?
  19. HOW DOES QUATRRO DEAL WITH DATA SECURITY AND CLIENT CONFIDENTIALITY FROM A TECHNOLOGY PERSPECTIVE?
  20. WHICH INTERNATIONAL SECURITY AND DATA PROTECTION STANDARDS DOES QUATRRO MEET?
  21. WHAT PHYSICAL SECURITY MEASURES DOES QUATRRO HAVE IN PLACE?


    22. SUPPORTING THE NEEDS OF CORPORATIONS
  22. WHY SHOULD MY CORPORATION USE OUTSOURCED LEGAL SERVICES FROM A COMPANY LOCATED IN INDIA?
  23. HOW MUCH EXPERIENCE DO THE SENIOR MEMBERS OF YOUR US LEGAL TEAM HAVE WORKING WITH CORPORATIONS, GOVERNMENTAL AGENCIES, AND IN THE PRIVATE PRACTICE OF LAW?


    24. SUPPORTING THE NEEDS OF LAW FIRMS
  24. WHY SHOULD MY LAW FIRM USE OUTSOURCED LEGAL SERVICES FROM A COMPANY LOCATED IN INDIA?
  25. MY FIRM'S PRACTICE INVOLVES THE DEFENSE OF CLASS ACTIONS. HOW DOES OUTSOURCING HELP US?
  26. MY FIRM'S PRACTICE INVOLVES THE DEFENSE OF MULTIJURISDICTIONAL CASES. HOW DOES OUTSOURCING APPLY TO US?
  27. MY FIRM'S PRACTICE INCLUDES MANY CONTINGENT FEE CASES. HOW CAN OUTSOURCING HELP US?
  28. MY FIRM HAS A NUMBER OF CLIENTS THAT ARE NOT PARTIES TO LITIGATION, BUT THEY HAVE RECEIVED THIRD PARTY SUBPOENAS. HOW CAN OUTSOURCING HELP THEM?
  29. CAN QUATRRO LEGAL SOLUTIONS HELP MY FIRM BE MORE COMPETITIVE AS WE SEEK NEW BUSINESS OPPORTUNITIES?


    30. SUPPORTING THE NEEDS OF INSURERS
  30. MY COMPANY IS AN INSURER. HOW CAN WE USE OUTSOURCING?

  1. WHY SHOULD I OUTSOURCE LEGAL WORK? WE HAVE NEVER DONE THIS BEFORE?
    The practice of law is changing at an exponential pace and clients no longer accept automatic increases in billing rates and escalating costs without question. To retain existing clients, and gain new ones, firms need to offer creative cost saving alternatives.

    One such alternative is to have high cost, more routine legal work performed, at the outset, by fully licensed Indian lawyers charging $30 - $50 per hour, in contrast to the hundreds of dollars typically charged by law firms for their associates and paralegals. Because the Indian lawyers are working in a time zone almost 12 hours away, your “down time” is their “up time” and the work essentially continues around the clock. As a result, you often get real results the next working day.

    Outsourcing allows both a law firm and a corporate law department to have their respective staffs focus on the higher value work for which intimate knowledge of the client, its business, and the nuances of the legal specialty are necessary. Outsourcing not only better serves the needs of the client, but it also makes the practice of law more interesting.
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  2. WHAT TYPES OF WORK ARE BEST OUTSOURCED?
    High cost, more routine, lower risk legal work is best outsourced, such as the following examples:

    • Litigation Support & Document Review
      • 1st cut review for attorney-client privilege, relevance, and trade secrets
      • Due diligence for Mergers & Acquisitions
      • Government Investigations - document production
      • Third party subpoenas

    • Contract Management
      • Preparation of 1st draft routine contracts using templates
      • Review of 3rd party contracts for checklist of issues
      • Tracking contract spending against budgets

    • Intellectual Property
      • Prior Art review of current patents and trademarks
      • Drafting patent and trademark applications
      • Filing patent and trademark applications
      • Docketing patent applications, patents and related prosecution documents

    • Legal Research
      • Topical surveys
      • Multijurisdictional surveys
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  3. WHY SHOULD QUATRRO BE MY FIRST CHOICE WHEN I NEED OUTSOURCING WORK DONE?
    • Experienced senior lawyers in charge; manage & operate business, and serve as your direct link for all communications (For more information, see Our Team)
    • Well financed
    • Solid infrastructure - certified to International data security and information protections standards, state of the art technology, and our own 8 story headquarters building (For more details, see the Security page)
    • Senior management responsible for creation of outsourcing industry in India (For additional details, see the Team page of our parent, Quatrro BPO Solutions)
    • Significant US & worldwide presence
    • Satisfied Clients (For more information, see the Clients page)
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  4. WHO WILL BE DOING MY WORK? HOW DO I KNOW THE WORK WILL MEET US STANDARDS AND WILL BE DELIVERED ON TIME?
    • All work performed by licensed, trained English speaking attorneys and specialists in India; are supervised by seasoned US lawyers (each with over 30 years of experience)
    • Statement of work (SOW) prepared in advance, and in writing, with clients; establishes specific standards and timelines for services to be delivered
    • Periodic reviews with clients to ensure project requirements are being met
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  5. WHY SHOULD MY WORK BE OUTSOURCED TO INDIA?
    • Common law legal system rooted in England - foundation for both India and US
    • English language common to governments, business, and lawyers in both countries
    • Substantial cost savings (for example, Indian lawyers' average earnings - 60-70% less than comparably experienced US lawyers)
    • Time zone differences advantageous; allow question generation in US and solutions from India, often within 24 hour period (although matching Indian and US time shifts possible)
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  6. HOW DO I KNOW MY DATA WILL BE SECURE AT QUATRRO, KEPT CONFIDENTIAL AND NOT BE LOST DUE TO ELECTRICAL BROWNOUTS?
    • All Quatrro employees - subject to elaborate prescreening and background investigation; must sign conflict of interest/secrecy agreement prior to employment
    • State of the art security systems, and 24x7x365 guards
    • Early 4Q 2007 - achieved ISO 27001 certification. Also found compliant with United Kindgom's Data Protection Act 1998 by independent auditor
    • Security - has met rigorous standards of US banking industry
    • Access strictly limited by ID badges and biometrics
    • When required, separate rooms devoted strictly to one client
    • Same employee performing client work cannot work for competitor of that client
    • Back up data servers and electrical generators - surpass what found in most US office buildings
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  7. WILL QUATRRO COMPETE WITH MY LAW FIRM FOR CLIENTS?
    Quatrro Legal Solutions is not a law firm, and we are not providing legal advice to clients. We are providing services to attorneys in law firms and corporations. Our goal is to form a partnership with the lawyers who are providing the advice and services to the clients and add value to the attorney-client relationship by helping to bring efficiencies and cost savings to that relationship. Our work will be supervised by our US attorneys for quality, who in turn will forward it to the lawyer with the client relationship.

    We can help your law firm compete for new business from existing or new clients by helping you craft proposals that differentiate your firm from its competitors. We can help your law firm differentiate itself from its peers by helping you demonstrate to your clients that you are as global in your business thinking as they are in their business operations.
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  8. IS IT ETHICAL TO OUTSOURCE LEGAL WORK? IS THE OUTSOURCING COMPANY ENGAGED IN THE UNATHORIZED PRACTICE OF LAW?
    As of 4Q2007, 4 bar associations have addressed outsourcing (1 in New York, 2 in California, and 1 in Florida). Three of the opinions are final and one is "proposed". All four have determined that outsourcing is ethical, so long as certain conditions are met, virtually all of which already apply to US lawyers today. These include the duty to supervise associates and others working on a client's case, notify the client of certain activities where appropriate, maintain the client's secrets and avoid conflicts of interest.

    Under the conditions established in the opinions, the American and Indian lawyers are NOT engaged in the unauthorized practice of US law, and, if you observe those conditions, you are not breaching any ethical duties by utilizing them.

    A summary of each opinion, as well as the full text of each opinion, can be found on the Legal Ethics portion of our website.
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  9. WILL MY MALPRACTICE INSURANCE COVER OUTSOURCED WORK FROM INDIA?
    While lawyers should check with their individual carriers, and review the details of the malpractice insurance that is applicable, Quatrro's services are no different than those provided by any other vendor to a firm or corporation. Though we believe that malpractice insurance should not be an issue, we remind you that we are not in the position to give you insurance or legal advice. You should seek the advice of your own lawyer, or consult with experts in insurance, to determine the answers that may be relevant to your specific situation.
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  10. DOES ATTORNEY-CLIENT PRIVILEGE COVER COMMUNICATIONS BETWEEN QUATRRO AND LAWYERS IN LAW FIRMS OR CORPORATE LAW DEPARTMENTS?
    The attorney-client privilege applies to the services delivered by Quatrro. We are retained by lawyers only, either from corporate legal departments or law firms. Under applicable law, the attorney-client privilege applies to a client's communications with, and in the litigation context, to the work product of, a lawyer providing legal services to a client. The attorney-client privilege also extends to a lawyer's communications with, and the work product of, any vendor providing services to that lawyer under a direct engagement relationship. As a result, our communications and work product are privileged, since we provide our services to lawyers who engage us directly.

    The fiduciary obligation to keep client documents and communications confidential applies under both Indian and U.S. law. In addition, we sign non-disclosure agreements with clients and, if requested, with the underlying client of any of our law firm clients. All Quatrro employees sign standard non-disclosure, covenants not to compete and non-solicitation agreements prior to employment.
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    11. GENERAL INFORMATION

  11. WHAT DOES LEGAL PROCESS OUTSOURCING MEAN, AND HOW DOES IT RELATE TO BUSINESS PROCESS OUTSOURCING (BPO)?
    Business Process Outsourcing brings in a third party to examine how something is done; the outsourcing company breaks the overall activity into discrete steps, and then applies analytical tools and technology to those discrete steps. This results in the identification of methods and technological tools that can be applied to specific components to build in greater efficiencies and maximize cost savings.

    Legal Process Outsourcing uses the same analytical and technological tools to identify ways to do various legal activities, or discrete steps within larger activities, more efficiently and cost effectively. In the context of those services offered by Quatrro Legal Solutions - Litigation Support & document review, Contract Management, Intellectual Property, and Legal Research - here are some sample steps that could be outsourced to us:
    • First stage electronic document reviews
    • Prior art patentability searches
    • Creation of templates for various types of contracts and tracking of expenses against budgets
    • Surveys of the law across multiple jurisdictions or topics. More information can be obtained by clicking here - Contact us.

    The parent company of Quatrro Legal Solutions is Quatrro BPO Solutions. The senior management of Quatrro BPO has more than 170 years of combined experience in outsourcing. Our chairman, Raman Roy, is widely recognized as the founder of the outsourcing industry in India. We combine our extensive corporate background and in depth knowledge of BPO with the talents of seasoned, experienced US and Indian attorneys and specialists to "create value by innovation" in the Legal Process Outsourcing arena.
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  12. DO THE US MEMBERS OF YOUR US LEGAL TEAM HAVE EXPERIENCE WITH LITIGATION?
    All our senior managing US lawyers have tried cases and managed litigation. All our attorneys have managed teams of lawyers and paralegals, and they have been responsible for settling multimillion dollar cases.
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  13. WHAT IS THE EXPERIENCE AND BACKGROUND OF THE QUATRRO LEGAL SOLUTIONS MANAGEMENT TEAM IN INDIA?
    Our Senior Manager Legal, has over 10 years of experience. Holds an LL.M. (2002) from NYU Law School, NYC, USA and an MBA from UK. He has wide and extensive experience of working as an associate with law firms and corporation in New York City and Washington. Extensive experience and a leadership role on research, analysis and application of U.S. Federal, State and Circuit courts decisions and drafting of factual memoranda, legal opinions, state statute surveys, writing appeals and court briefs. He also has experience of drafting and vetting of entire gamut of commercial contracts relating to software and equipment loaning of fortune 10 company, including a multi-billion dollar post merger contracts integration management project. Admitted to the Bar in India.
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  14. WHAT KIND OF INTELLECTUAL PROPERTY EXPERIENCE DO MEMBERS OF YOUR MANAGEMENT TEAM IN THE US AND INDIA OFFER TO CLIENTS?
    Our Vice President, Intellectual Property, has been practicing in the United States for more than 35 years as a specialist in this area. He has been a partner in large firms, and previously also worked as a corporate lawyer. He has substantial Intellectual Property experience with respect to issues in Contracts, International Trade, and Administrative Permissions and Licenses and Export Controls. His undergraduate degree is in Electrical Engineering. He is licensed to practice before the United States Patent and Trademark Office.

    Our Senior Manager in India is a registered patent agent and is admitted to practice before the Indian Patent Office. He earned his undergraduate mechanical engineering degree, and a Master in Business Administration (MBA) degree, from Madras University. He also holds an Advanced Certificate in e-Commerce and Intellectual Property from the World Intellectual Property Organisation, Geneva. He has more than 5 years of experience in Patent Examination/Prosecution in the engineering domain, encompassing both mechanical/materials and other allied fields.
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  15. WHAT OTHER INTELLECTUAL PROPERTY EXPERIENCE AND EXPERTISE DO YOU OFFER TO CLIENTS?
    Scope e-Knowledge is an integrated business information & Knowledge Management Organization. Now part of the Quatrro group, Scope has more than 400 people with expertise in Engineering, Chemicals and allied areas, and Healthcare and Life Sciences.These engineers and scientists have significant experience in business research, building Scientific & Technical databases, Abstraction and Indexing (A&I) services, Patent engineering services and Business and Competitive intelligence from Patent documents.
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  16. WHAT PROCEDURES, OPERATIONS, AND FEATURES DOES QUATRRO HAVE IN PLACE TO PROTECT CLIENT CONFIDENTIALITY?
    Quatrro takes the issue of protecting Client Confidentiality very seriously. The company has implemented comprehensive security measures to ensure that no client data is accessed by anyone who is not authorized to have such access. All employees who deal with client material must sign non-disclosure and secrecy agreements.

    We will not assign people to a project for one client if we are advised that a separate project, for the same or a different client, may create a conflict of interest or raise confidentiality concerns.

    In light of Quatrro's history of managing financial data for large banks and corporations, we are very sensitive to the issues of data security and client confidentiality, regardless of the actual content of that data. Quatrro treats client data with careful regard for the client's confidentiality needs and concerns. The company has implemented comprehensive security measures to ensure that client data is not accessed by unauthorized personnel, and that data which is accessed is only utilized to the extent permitted by the scope of our undertaking with the client.
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  17. WHAT KIND OF TRAINING IS GIVEN TO INDIAN LAWYERS AND PARALEGALS ABOUT CONFIDENTIALITY ISSUES?
    US licensed lawyers provide training to Indian based legal professionals (lawyers and paralegals) about the issues surrounding, and the requirements governing, Client Confidentiality from a United States and European perspective. Training is supplemented periodically with "lessons learned" from ongoing work, with careful attention paid to ensure that examples used for training do not reveal protected information.
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  18. WHAT OTHER KINDS OF TRAINING DO YOUR PERSONNEL RECEIVE?
    Quatrro has dedicated training facilities in India. We understand that training is an ongoing activity. We regularly provide training classes there concerning legal topics and procedures that are applicable to work we do for our clients. We also provide training for any significant upgrades that are made to the software applications we routinely use on behalf of our clients, as well as training for new applications that are added to our portfolio of technology tools.

    Our US Senior Management personnel regularly attend seminars and conferences that deal with topics related to the services we offer - Litigation Support & document review, Contract Management, Intellectual Property, and Legal Research. In addition, to the extent that they have Continuing Legal Education requirements, they fulfill those obligations.
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  19. HOW DOES QUATRRO DEAL WITH DATA SECURITY AND CLIENT CONFIDENTIALITY FROM A TECHNOLOGY PERSPECTIVE?
    Quatrro takes a proactive approach towards Information security (InfoSec) controls. These controls are standard built-in features of the network architecture created by Quatrro. InfoSec controls are deployed at each layer of Quatrro's operations.
    • Confidentiality of customer data on LAN Network: A separate VLAN (Virtual Local Area Network) is created for each client project. Also, we apply ACL (Access Control List) filters to restrict to and from traffic from a customer assigned VLAN to the Internet.
    • Confidentiality of customer data stored on local servers: All data resides on centralized servers. The servers are NTFS (New Technology File System) partitioned, and access is restricted with Active Directory authentication. Quatrro employees are not allowed to store any data on local systems or portable drives.
    • Confidentiality of customer data on workstations: In order to control access to the workstations, the OS (Operating System) on each is hardened and group policies are applied. Only Active Directory user IDs are allowed to login to the workstations, and users can only login to the group in which their membership has been established.
    • Perimeter Control: Firewalls are deployed on the Internet Perimeter to restrict inbound/ outbound access.
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  20. WHICH INTERNATIONAL SECURITY AND DATA PROTECTION STANDARDS DOES QUATRRO MEET?
    The Indian operations of Quatrro Legal Solutions in Gurgaon, India, have achieved ISO 27001 certification. This is an international standard that deals with information security and data protection. The Company have also been independently audited and found compliant with the United Kingdom's Data Protection Act 1998, which deals with security requirements that must be applied to protect personal data.
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  21. WHAT PHYSICAL SECURITY MEASURES DOES QUATRRO HAVE IN PLACE?
    Business confidentiality is a key consideration in our security measures. Some of our Physical security precautions include:
    • Security guards on 24X7x365 basis
    • Compulsory ID card beyond reception area, coupled with obligation to carry ID card at all times
    • Visitors have to be accompanied during visits
    • Operations floors with access control and restricted access with proximity/biometric access for Authorized Personnel Only
    • Visitor access limited to floor dedicated to support functions
    • Premises monitored by CCTV (closed circuit television) network
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    SUPPORTING THE NEEDS OF CORPORATIONS

  22. WHY SHOULD MY CORPORATION USE OUTSOURCED LEGAL SERVICES FROM A COMPANY LOCATED IN INDIA?
    • If your company operates in the global market, you already know the value of reducing your costs, and increasing your margins, by moving some of your manufacturing, research, marketing, and back office operations to lower cost locations. Various components of the legal services your company uses could similarly be sent to India.
    • India's legal system is based on English common law, just like our system in the United States. As a result, the Indian lawyers working for Quatrro Legal Solutions can easily apply US legal concepts and procedures to the problems they are addressing; they will work with our experienced team of US lawyers to provide you with top notch Litigation Support & Document Review, Contract Management, Intellectual Property (especially patent prior art and landscape) searches, and Legal Research.
    • The 3 management members of Our Team in the US each have 30+ years of experience as lawyers in major corporations, with governmental agencies, and in private practice. They will be your direct contacts, and they will supervise the work that is done for you.
    • With greater emphasis being placed today on electronic discovery in litigation, the sheer volume of material to be analyzed and reviewed can be overwhelming, and extremely expensive. Quatrro Legal Solutions can help reduce your legal fees, since Indian lawyers' average earnings are 60-70% less than comparably experienced US lawyers.
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  23. HOW MUCH EXPERIENCE DO THE SENIOR MEMBERS OF YOUR US LEGAL TEAM HAVE WORKING WITH CORPORATIONS, GOVERNMENTAL AGENCIES, AND IN THE PRIVATE PRACTICE OF LAW?
    Quatrro Legal is managed by 3 American lawyers, each with 30+ years of experience working for multinational corporations, governmental agencies, or in the private practice of law. Our Team of lawyers is focused on bringing the economic and strategic advantages of Legal Process Outsourcing (LPO) to companies and law firms that operate in the global marketplace.
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    24. SUPPORTING THE NEEDS OF LAW FIRMS

  24. WHY SHOULD MY LAW FIRM USE OUTSOURCED LEGAL SERVICES FROM A COMPANY LOCATED IN INDIA?
    • Your clients are going to increasingly require that you reduce your expenses to them. Outsourcing some of the work you do on their behalf demonstrates that you are responsive to their needs, and that you are approaching their legal work with the same kind of "BUSINESS thinking and planning" that they use to run their companies.
    • Outsourcing will help distinguish you from your competitors as you seek to gain more work from existing clients, or attract new clients.
    • Your work will be supervised by one or more of the members of the US management team of Quatrro Legal Solutions. The 3 senior members of Our Team each have 30+ years of experience as lawyers in major corporations, with governmental agencies, and in private practice. They will be your direct contacts to Quatrro's team of Indian lawyers and paralegals.
    • Instead of boring your associates with assignments to review mountains of discovery, they can be used on higher value work. You can take time to really train them to work in accordance with your firm's culture and "way of doing things". You will reduce their dissatisfaction with work they consider "drudgery". You will thereby reduce associate turnover and the wide range of costs associated with such personnel churning. Your bottom line will improve. Your firm's reputation as a desirable place to work will spread among your student and junior-level, lateral prospects, thus enhancing your future recruiting opportunities.
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  25. MY FIRM'S PRACTICE INVOLVES THE DEFENSE OF CLASS ACTIONS. HOW DOES OUTSOURCING HELP US?
    • Class action lawsuits often involve questions about:
      • Products (including research and development, marketing, sales, and pricing)
      • Compliance with governmental regulations
      • Corporate policies that were in effect in various entities that have merged, been sold, or changed their names
    • Quatrro Legal Solutions can provide Litigation Support to help you manage the discovery, review material for privilege, stage the production of documents by category or business, and assist in ensuring compliance with the new Federal Rules of Civil Procedure concerning Electronically Stored Information.
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  26. MY FIRM'S PRACTICE INVOLVES THE DEFENSE OF MULTIJURISDICTIONAL CASES. HOW DOES OUTSOURCING APPLY TO US?
    • Cases that cross jurisdictional lines (i.e., multistate, Federal and State, multiple countries, multiple regulatory agencies) often require in depth Legal Research to sort out the legal theories and determine which venue is most appropriate.
    • Quatrro Legal Solutions can provide your firm with broad surveys of the applicable laws and regulations, or in depth research on specialized topics. Our sister company, Scope eKnowledge can provide scientists, engineers, and medical doctors to help you make sense of the technical complexities of the cases.
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  27. MY FIRM'S PRACTICE INCLUDES MANY CONTINGENT FEE CASES. HOW CAN OUTSOURCING HELP US?
    • Generally, contingent fee cases mean that costs are advanced by the law firm. Reviewing large quantities of discovery or conducting multijurisdictional research can be time consuming, and costly. If you can reduce your costs, you reduce your "out of pocket" expenses.
    • Outsourcing means you have less of the firm's money at risk. If you lose, you have minimized your downside. If you win, you have increased your margins since your fee is calculated as a percentage of the total and your lower expenses may well translate into greater overall profit.
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  28. MY FIRM HAS A NUMBER OF CLIENTS THAT ARE NOT PARTIES TO LITIGATION, BUT THEY HAVE RECEIVED THIRD PARTY SUBPOENAS. HOW CAN OUTSOURCING HELP THEM?
    • Third party subpoenas (i.e., subpoenas served on companies that are not parties to litigation) can impose time consuming and costly burdens on organizations that are required to respond. Valuable internal staff time and resources, not to mention the cost of outside counsel, can be involved in responding to these requests for information. Whether an entity that responds to the subpoena will be able to recover all, or even most, of its costs is not guaranteed.
    • Outsourcing allows the company to minimize its upfront costs, and its risks, if its request for reimbursement is not granted, or not completely granted.
    • Outsourcing allows the company to free its internal resources, that might otherwise be devoted to reviewing documents for privilege or to protect trade secrets, so that those resources can be devoted to higher value and more strategic interests.
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  29. CAN QUATRRO LEGAL SOLUTIONS HELP MY FIRM BE MORE COMPETITIVE AS WE SEEK NEW BUSINESS OPPORTUNITIES?
    We can help your law firm compete for new business from existing or new clients by helping you craft proposals that offer clients real cost savings. We can help your law firm differentiate itself from its peers by helping you demonstrate to your clients that you are as global in your business thinking as they are in their business operations.
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    SUPPORTING THE NEEDS OF INSURERS

  30. MY COMPANY IS AN INSURER. HOW CAN WE USE OUTSOURCING?
    • If you have a duty to defend the insured, your company, or the lawyers you hire, will need to marshal resources to manage the litigation, obtain required research, and understand complex technical issues. You will want to provide the best defense at the lowest cost.
    • If you have a duty to reimburse your insured for their defense costs, you can suggest cost saving alternatives. You may even want some of your own experts to analyze issues for what may be litigation later between your company and the insured.
    • Quatrro Legal Solutions can provide your company’s lawyers, or the lawyers working for your insureds, with Litigation Support & Document Review and Legal Research services.
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